Wrong product delivered
"I ordered the correct product but wrong size was sent . I tried to initiate a return and received an AI response. I still have not heard back from the company. Hope I’m not being scammed."




General RO Filter Installation Video
pH FilterThe FI-PHPLUS-QC is a 10 Inch inline filter that adds high purity food grade calcium minerals to enhance the water taste for people who prefer drinking mineral water. This mineral cartridge adds only 100% US-made high-purity calcium carbonate to effectively neutralize acidity and raise pH in the water. Other re-mineralization filter will claim to add various beneficial minerals back into the water; however, their mineral formulations are often from unknown sources. |
We are proud to offer 1 day order processing (excluding weekends and holidays). Orders that are placed prior to 12:00 pm PST with express shipping services will be guaranteed to ship out the same day – subject to order verification and credit approval. Our shipping charges are based on the method of service and the location.
Products can be returned within 30 days from the date of invoice. Please carefully review APEC's Return Policy details and conditions.
General RO Filter Installation Video
pH FilterThe FI-PHPLUS-QC is a 10 Inch inline filter that adds high purity food grade calcium minerals to enhance the water taste for people who prefer drinking mineral water. This mineral cartridge adds only 100% US-made high-purity calcium carbonate to effectively neutralize acidity and raise pH in the water. Other re-mineralization filter will claim to add various beneficial minerals back into the water; however, their mineral formulations are often from unknown sources. |
We are proud to offer 1 day order processing (excluding weekends and holidays). Orders that are placed prior to 12:00 pm PST with express shipping services will be guaranteed to ship out the same day – subject to order verification and credit approval. Our shipping charges are based on the method of service and the location.
Products can be returned within 30 days from the date of invoice. Please carefully review APEC's Return Policy details and conditions.
Overall rating: 4.5 / 5 from 20 reviews.
Review topics: ["water","service","tasting","numbers","filters"].
"I ordered the correct product but wrong size was sent . I tried to initiate a return and received an AI response. I still have not heard back from the company. Hope I’m not being scammed."
"Works great"
"Shipping Issues, not properly packaged were lose In the box should’ve used packaging material to keep filters from moving around lucky they were not damaged. But these filters are excellent for Re-mineralization. Will keep buying them but you need to package them right."
"In general the products are great however, the instructions are terrible. Get some official youtube videos. teach us non plumbers how to manage your system."
"Highly suggest you create a canister holder so you can vertically drop in all filters followed by twist and turn tightening; changing out 6 filters involving special plastic wrenches and disengaging push valves etc is quite a hassle for a consumer . . . check out Cloud RO system design?"
"Your carrier, DHL, is charging too much and takes too long."
"I had no idea how much better reverse osmosis water would taste; I installed the re-mineralization filter for aquarium water, and now I'll NEVER be without one for my APEC system! It's amazing to taste water!"
"5star"
"When I ordered it, I called customer service to explain to them what the light looked like and gave them my model number. They sent me a link for the product I should order, which I did. It came and was the wrong bulb! I called customer service and they were great and sent a new bulb, which was correct and fit. However, it did not work. I tested it in several outlets that I am positive do work. I cleaned the cords but it still doesn’t work. The filters do, of course, work."
"I'm NOT a paid reviewer or affiliated with APEC in any way. I don't usually make these product reviews but I love my filter. Mine is the ROES-50 which doesn't have remineralization out of the box. When I figured this out I decided to add this and just wanted to say that it's super easy. It uses the same line size you just remove the rubber protector nipple things and inline it."